PORTING

<p>I DON'T KNOW WHERE TO BEGIN, WELL ON SA****AY THE 14TH MAY 2016 I DECIDED TO PORT TO TELKOM MOBILE FROM MTN DUE TO CHEAPER RATES. I PURCHASED A STARTER PACK AS PER THE CALL CENTRE INSTRUCTIONS AND WAS SPECIFICALLY TOLD NOT TO BUY IT ON THE STREETS AS THOSE HAVE BEEN RICARD ALREADY BY THE PEOPLE WHO SELL THEM I SHOULD BUY IT IN THE SUPERMARKETS. I BOUGHT THE STARTER PACK AND RICARD IT, FOLLOWED THE INSTRUCTIONS ON THE STARTER PACK ON HOW TO PORT, RECEIVED A CONFIRMATION SMS WHEREBY I HAD TO REPLY WITHIN 30 MINUETS OFWHICH I DID AND WAS TOLD THAT OVER WEEKENDS IT TAKES UP TO 72 HOURS. MONDAY MORNING I DECIDED TO FOLLOW UP ON MY REQUEST AS I WAS SO EXCITED TO MY SUPRISE THE CALL CENTRE AGENT TOLD ME THAT MY PORT HAD BEEN CANCELLED AND ASKED WHY AND SHE SAID IT COULD BE THAT I DID NOT REPLY TO THE CONFIRMATION SMS AND I TOLD HER I DID AND SHE SAID THAT PERHAPS I REP**** AFTER THE GIVEN TIME OF 30 MINUETS. I ASKED WHAT I SHOULD DO NOW SHE SAID THAT SHE CAN COMPLETE THE PORT ON HER SIDE SO I SHOULD WAIT FOR 24 HOURS. TUESDAYS I PHONED IN THE EVENING AND WAS TOLD THAT THEY ARE WAITING ON MTN TO DO THEIR SIDE OF THE JOB, ON TUESDAY COMPLETED THEIR PART BY DISCONNECTING ME ON THEIR NETWORK AND SENT ME AN SMS WISHING ME WELL, I PHONE TELKOM AGAIN THAT NIGHT AND WAS TOLD THAT BY THE NEXT MORNING IT WOULD BE ALL DONE. LIKE A FOOL I WOKE UP AND CHECKED MY PHONE BUT NO NOTHING HAD HAPPENED INSTEAD I WAS USING THE SIM I RICARD SO I PHONED AND WASS TOLD TO DIAL *1# AND KEEP ON CHECKING IF THE NUMBER HAS NOT CHANGED TO THE ON I WANTED TO PORT SO I DID BUT YET AGAIN NOTHING!! I PHONED THEIR CONTACT CENTRE AND TO MY SUPRISE I WAS TOLD THAT I SHOULD HAVE NOT RICARD MY SIM CARD IF I WANTED TO PORT, I MEAN HOW STUPID IS THAT I DID NOT WAN A SIM SWAP I WANTED TO PORT I HAD TO RICA THE SIM. SO THE LADY TOLD ME TO BUY A NEW STARTER PACK AND CALL IN AGAIN. I WENT TO THEIR WEBSITE TO CHAT WITH THE AGENTS ONLINE AND SHE SAID TO ME I DID THE RIGHT THING BY RICARING THE SIM, IT SEEMS THAT THESE AGENTS ARE *********** AND WERE NEVER SENT TO TRAINING, THE LADY CALLED ME ON MY OFFICE NUMBER AS I DO NOT HAVE A CELLPHONE NUMBER AS MY NUMBER IS "NO LONGER IN SERVICE/ DOES NOT EXIST" WHEN I CALL IT. NOW IT HAS BEEN 3 DAYS WITHOUT ANY SERVICE I CANNOT BE CONTACTED I CANNOT DO ANYTHING BASICALLY NO PERSON CAN GET HOLD OF ME TELEPHONICALLY OUTSIDE OF WORK, I HONESTLY REGRET WANTING TO PORT TO TELKOM IF THIS IS THE WELCOME THEY GIVE, YESTERDAY I'M TOLD THAT MY QUERY HAS BEEN ESCALTED TO SOME DEPARTMENT THAT WOULD COMPLETE MY QUERY WITHING 48 HOURS, IT SEEMS THAT MY PROBLEM IS NOT SO URGENT WITH TELKOM, I CANNOT GO ON WITHOUT MY NUMBER AND I CANNOT LOSE MY NUMBER DUE TO THESE AGENTS STUPIDNESS AND LACK OF TRAINING. MY NUMBER IS PORTED TO TELKOM ACCORDING TO MTN THERE IS NOTHING THEY CAN DO ON THEIR SIDE, I NEED MY NUMBER BACK ON THIS **** NETWORK THAT I PORTED TO AS IN TODAY. I ADVISE ANYONE WANTING TO PORT TO TELKOM TO CONSIDER THEIR OPTIONS CAUSE THIS HAS BEEN A NIGHTMARE FOR ME!!!!</p>