Ported to Telkom and unable to make or receive calls

I am desperate, can someone please assist? My mother ported to Telkom Mobile a few weeks ago. She has been unable to make or receive calls, send or receive SMS. The only thing that works (And horribly so) is her data.

She moved to Telkom mobile to save money. She is also living in a remote area without much support so she needs her mobile phone to work. I have tried to log this with Telkom without ANY success and she is unable to drive to a telkom store.

Could someone PLEASE check that her account is looked at? Why cant she connect to the world? She cant even call the Telkom support line because she is unable to make any calls. I am not willing to share her number here. Please can someone call or email me and I will provide it.

I would be so so grateful