Ported number with cancelled contracts lost for 2 weeks +

<p>I requested my Telkom mix contract get cancelled and that the cell number I ported will be converted back to prepaid. My line died on the 8th of August. I called the Telkom helpline at 10210 that checked and was told the number was in the process of being converted to prepaid.</p> <p>I called back the Wednesday to check how long this process would take and then was told the number was being recycled.</p> <p>I have had this number since 1998 and is being used for my business contacts and also person friends over the years.</p> <p>I logged an incident on Wednesday 10th log # ********** 9. Followed up daily. Founds out you could only escalate an issues after 72 hours. Escalation # ********** . Also tried contacting the Facebook Team but the person responding changes and each time you have to start over.Tuesday the 16th I spoke to someone at the call centre that told me they needed my old sim number 20 digit number to activate the sim. This I told them was at home. They then advised me to get a new sim and call the number again. This was done on Tuesday 15th. I called in the same day and person emailed it to the relevent person.</p> <p> </p> <p>Eventually last week Friday 19th August I spoke to a teamleader Nksikhona . He got someone to call me back that promised the sim swap would be pending Monday . Tuesday , Wednesday nothing. Called again to speak to Nksikhona he was working 13:00-22:00 shift. Eventually I spoke to him and he promised to give me feedback later the day. I called back and spoke to him again and he promised to call me back .</p> <p>I also mentioned that there needs to be a handover for the teamleader working this morning.</p> <p>On hold for an hour then eventually spoke to Memzi that promised to call Nksikhona and would phone me back in the next hour.</p> <p> </p> <p>HELP!!!</p>