Port the wrong number!?!?!?! What are you guys DOING??
<p>We went to Menlyn Telkom on Saturday 25 March to port my wife’s phone from MTN to Telkom.</p> <p>We provided all our documents (proof of address, IDs & 3 months’ bank statements). Since the old MTN contract (073 number) was on Pay as you go, we anticipated no issues with this. Note: the number were to be added on my existing Telkom setup, so we provided all my details, and only my wifes’ for the RICA part.</p> <p>By Monday afternoon nothing was active anymore – not her old MTN contract, nor Telkom.</p> <p>Since we live 200km’s away from Pretoria we couldn’t just “drop in” to find out what was going on, so we chatted online with one or two “help” consultants. Both said no RICA was done and we have to go back to the store.</p> <p>Due to the distance, we sent our daughter who lives in Pretoria. Karabo at Menlyn Telkom was quite…irritated by her request to RICA the Telkom number, and insisted on showing her on the screen that NO RICA was outstanding. According to her we were in too much a hurry and could wait another 3 days.</p> <p>Tuesday: still not online. Contacted @HelloTelkom via twitter to ask for help. The reply we got late that day: “Hi. Please be advised that RICA is done store with proof of address and ID after RICA. Kindly request further assistance with porting. To port your number the Telkom sim card must be successfully RICA’d.”</p> <p>Wednesday: still not online. And then the added bonus: My OWN number (a vodacum number) was suddenly off the Vodacom network – and if this isn’t related, I’ll eat my HAT.</p> <p>WHAT IS GOING ON AT TELKOM? HELP ME PLEASE to resolve this mess you've made!</p>