Port problems

On the 28th of December I ported to telkom mobile and since then my cellphone number has been unable to send/receive calls nor sms's and for a whole week I've been told that my number would be escalated from the call centre. I went to the telkom store and got the same response. Now I problem is this is the only number is got and for it not to work for the second week now is inconveniencing. To put a cherry on top telkom staff are rude. I really want my number back. I don't even want to use telkom anymore. Atleast allow me to port to another network.