PORT OUT NOT GRANTED

I WON'T even give Telkom a star, if I had to choose, just because I've tried to port out on more that 5 occasions, called telkom mobile twice and wasted basically a hour of my life, waiting for a responder to resolve my issue, then more charges are added on bill(on the same day I paid my last cancellation amount, coincidences??) which needed to be paid, now its not reflecting on my account and still my port out isn't resolved, should I get a lawyer involved, cause I asked for the recording, which lady said A LAWYER needs to request this on my behalf? Am I been taken for a ride?What are my legal rights?