Port number

Took up a contact, instructed to them to port my pre-paid number to the new contact, that wasn't done. when I went back to the branch to sort it out was told change will take 48hrs, went to a branch in Midrand Case no ***7 was given, and was told the change is still pending, called the call centre(port department) they are referring back to the branch to go ask for a number change. I'm starting to regret taking up a contract with Telkom