BP
Bianca P

1 reviews | Active since May 2011

16 Jul 2015, 09:50

PORT NOT GOING THROUGH / NO SUPPORT FROM STAFF

Peter cook cell phone has still not been ported. It is 3 weeks now. He had been in the store 3 times ! Please You Said You Would Speak To Your Manager .His Current Telkom Number Is ***. .. It should have been ***. He ported from Vodacom and auto page cellular. His id number is ***<br> Please sort this out. He is so so mad and I have tried to go to your Brookyn store you to sort this out.<br> <br> The person i Spoke to and who has apparently 3 times tried to sort this is Mtombie. She is very inefficient and does not get back to me. Friday she said she would speak to her manager and the manager would call me. They never did. On Wed I called her again and she said someone from the store would call me. I THINK she is very unprofessional and inefficient. It is 3 weeks since I got the device from you (29/06/2015) and I can not use it. My number is still not ported<br> <br> 9:41:10 AM You: The landline is permanently engaged ***

0
Replies (1)
Telkom
Telkom's reply16 Jul 2015, 10:21
Official
Hello BCPrinsloo,


Thank you for making contact with us

This response serves as confirmation that your query has been received and it will be escalated to store manager to assist further. We do apologize for any inconvenience we have cause to you.

Should you need to contact us for any further questions please contact us via Email: ***.


Your reference number is: SM125949

Regards
Luleka
Telkom Social Media Team