Port in

I went into the Telkom store Thursday morning requesting a port in,the lady that assisted me was very polite and helpful and advised me that it will take 24hrs for it to go through. I called my current network provider which is vodacom and they advised me that the number is released I need to deal with Telkom it's been 5 days and my SIM card is NOT YET activated. I cannot hold on the line for 20 minutes to speak to a consultant and being billed for that. Not a good start to being a new customer with Telkom!