Port gone bad - Telkom

I ported my number from my original network provider to Telkom because of the great deals they were having. Went to the Eastrand Telkom branch and advised the consultant that I would like to port. He asked for my ID and proof of address and processed this for me. I waited about 48 hours for this process to take place and eventually took place all to find that I do not have coverage on my cell when entering my home. This is such an inconvenience and every time I cal to get assistance I am being given various options to try and improve the network signal with no success. I logged query with Telkom Sat, 2 Dec and was advised that the consultant in the Eastrand branch was supposed to check network coverage first before processing of which he did not check. I logged this query (case no. ********** 9) and today I was told i need to wait 72 working hours whereas I was told by the second consultant to wait 48 hours. So this basically means I need to wait until next week 14 Dec for my query to be dealt with. This is not professional and I will not wait this long to have my query dealt with. I will also not wait for 3 months to be able to port back to my original network provider. I have not see any terms and conditions relating to this period. All I want is to port back with my number to my original network provider. That's all I want. I would really like to get assistance with regards to my query. Karin