Poor/Terrible services

I am writing to formally raise a concern regarding the ongoing lack of support I’ve received from your representative, Ms. Zandile Ngcobo, regarding persistent issues with my fibre service. Despite multiple messages sent over the past two months, Ms. Ngcobo has consistently read my messages without responding. Today, after requesting to speak to a manager due to the lack of assistance, she blocked me entirely. I also attempted to contact her via phone, but was unable to reach her. This level of disregard for a paying customer is deeply disappointing and reflects a lack of professionalism and customer service etiquette. I believe individuals who interact with customers should uphold the values of accountability, responsiveness, and respect. I kindly request that this matter be escalated to a senior manager immediately, and that I be contacted with urgency to resolve the fibre issue and address the conduct displayed.