#poorservicemustfall

Absolutely shocking service, after my 5th call to telkom and over an hour phonecall from my vodacom number waiting for them to answer because of their “high call volume” and over a week waiting for them to sort out a small problem nobody can help me.

My Uncapped LTE has stopped connecting, I have tried my pay as you go sim and it gets LTE, I have tried the router in a different town and it works with the uncapped sim. First call I made I was told uncapped was on a different frequency and I will have to wait 72 hours for someone to come check the problem, tonight I had a lady phone and tell me that she thinks it’s a sim problem and I will have have to do a sim swap even though thee sim works in a different town. There have been a few call in between that that felt pointless

Telkom really need to sort their customer service out, it is appalling that a company of their magnitude has such poor customer service

I feel sorry for the poor staff that have to deal with the irritated customers that have to wait on hold for silly amounts of time already agitated that they have problem, none of the staff answering the calls are empowered to make decisions and subsequently customers like myself just get passed around from pillar to post with no resolution and by then, an even more agitated customers.

The sad thing is it cost me money to make the phoncalls because of their incompetence and I have to pay my month premiums for a service I can’t Access

Ron

#poorservicemustfall