Poor,poor service

Poor,poor service.Telkom contacted me to upgrade my data package. My router was delivered but took telkom more than 45 days for the details to be changed. I went to telkom online chat and the advisor said my upgrade was cancelled.Today another telkom prepresentative called me to ask how is there service,when I started to complain telkom dropped the phone in my ear.what kind of service is this.It look like telkom is restricting streaming of music and movies. I'm paying for this service and data,what give you the right to restrict me, if so why was this not discussed when telkom called me for the upgrade. This is totally unacceptable.