POORLY TRAINED STAFF , *********** AND NOT CUSTOMER CENTRIC !!!!

I had the most dreadful experience calling Telkom today , on the 1/02 I made a payment of R5350 via eft and followed up on 04/01, Amanda in retentions advised me that the payment has been received however there was a R126 short which will be deducted with my next billing , I removed a service for around R150 from my portfolio because it exceeded the 24 months therefore it made the amount less ***A was the reference , she confirmed this month collectable is R1423 on the 25 Feb and going forward around R1200 , I asked her when will my account be activated , she advised that the service has been restored the accounts are not suspended no more I must just switch my device off and an again which I did , the service worked for a few days and just went dead , today I called Telkom again and spoke to Ayanda Twala where the only words I hear from his mouth is that "That is how Telkom works " and that he couldn't tell me who I spoke to on the 4th but i later remembered I made notes , I asked for a manager and around 15:00 he advised there is no such available they had already left which i advised that i will verify this and immediately he advised that He has his team leader available , The team leader came to the phone and mumbled his way trough the call , I could not make sense of anything that guy was saying , he never acknowledge my dissatisfaction with the poor service rendered only telling me i want what he cant give me and that they train their staff the same , making me a **** , I am deeply saddened and frustrated at your service and want my money for this month credited back due to Amanda giving me incorrect advice and this is not in line with TCF .