Poorly trained staff and Abysmal customer service

<p>Telkom called me today, to follow up on my Hello Peter Review, this was once again a sign of their inefficiency, they didnt even bother to read my review fully and called me to follow up on an element that was already resolved (this means that they read all of 2 sentences). </p> <p> </p> <p>The past 3 months has been a big stress and cost to me; travelling up and down (at my own cost) to make manual payments at my nearest ABSA (20km away) or the nearest Telkom (37km away)because my account details were not changed in March (WHEN I WENT INTO THE BRANCH TO HAVE THIS DONE), nor in April, nor in May (when I incurred bank charges (R34)due to bounce back charges, because they were still charging to my old account - after this I called 3 times to eventually get the details changed). Now we are in June and I must still travel (at my own cost) to make manual payments. Ultimately, I have had to pay, in both time and money, for the inefficency of Telkom Mobile staff!</p> <p> I am mortified that after this mornings call they still have no idea what is going on, and have no intention of helping me. It feels like they are trying to make my life as difficult as possible so that I will drop the matter...Is this what they do with all their complainants? Bury them under so much admin and and rude calls from their poorly trained staff that the we eventually give up? </p> <p> </p>