Poorest Service - **** **** - Over and Over again!!

I received phone call regarding application for a new cellphone on Telkom network. The telephone operator firstly said that I would only need a copy of my bank statement as proof of address. The DSV Couriers phoned me and very rudely informed me that this will not be acceptable, unless it is stamped. After receiving the cellphone package, I discovered that the cellphone is not at all as 'high value and smart' as the telephone operator explained. Thus I decided to end my agreement with Telkom. As instructed by the Telephone operator and also DSV couriers, I went to my nearest Telkom Branch to cancel my contract. After waiting hours, I was told that they could not assist and that I needed to cancel the contract online. After going through the steps (as given to me my personnel from Telkom branch) I never received an OTP password, thus could not complete the steps to cancel contract. I need to cancel it within the next 3 days, otherwise I am stuck with something that is of very little value and totally opposite of what I was promised/sold. This is Absolutely ridiculous!!! I was SOOOO mis informed and **** to from step one! I suggest that NO ONE Ever take out a contract with Telkom or Trust their telephone operators. Poorest Service Ever!