Poorest service ever

On Thursday 16 April 2015 I called the 8ta/Telekom contact centre to inform them that my banking details had changed and that they should immediately debit their money cause my line was then suspended I needed it to be opened. I was told by the consultant that I could only be debited on my pay day. This was the first inconvenience, I had to now go all the way to the bank, queue in a line then fax them the proof of payment. I did that whole process in fact I went to one of their branches in Benoni Lakeside Mall and was assisted by a gentleman who managed to forward the proof of payment to their back office. He then promised that everything would be sorted within 2 to 24 hours. <br> After 3 hours or so I called the call centre again and asked for the back office's contact details and shockingly the consultant said they have no communication with them whatsoever therefore I was not going to be able to get through to them. It has been 2 days now going on to the 3rd without any Internet connection on my phone. This has to be the poorest service, lack of communication between the main call centre and the back office. They should also be able to debit monies at any time upon clients' request