POOREST SERVICE EVER

We are extremely disappointed with the quality of service we have received from Telkom. We have an existing ADSL line and wifi with Telkom that we took last year (November 2017). We recently bought a property and requested for our line to be relocated. This was 2 months ago. We have been contacting Telkom now every week for the past 2 months and every single time we are told that we should wait for an sms or a reference number for a technician to be dispatched for installation at our new property. We haven't received any sms or any contact whatsoever from Telkom. Instead our account was debited but we haven't been assisted at all. Nobody has bothered to contact us and follow up or assure us in any way. We ended up visiting the Gateway branch and we were told that nothing can be done and we should just wait. This is the poorest service we have ever experienced. We are cancelling ALL our contracts with Telkom and we want nothing to do with this establishment ever again.