Poorest Service Ever

So once again i find myself writing about bad service from Telkom. I am soooo irritated with the service Telkom Offers our should I say doesnt offer. My line was cut again after i requested a refund for a non working line, which i was told would only reflect on my new months bill so I still had to pay for a month when my line was not working. After making payment it took four days for my line to get restored! It worked for 1 day and the line became faulty or as I think was unplugged to plug someone else in!! I am convinced that Telkom is line sharing in order to keep business that they cannot host!!! How is it possible that my line is always going down??? Telkom thinks that by offering a refund for the time your line is out of service is some kind of compensation and to receive it a month later!!! but the fail to take into account what an inconvenience it is to have an unreliable line and to have to phone all the time to report it and sit on the phone for 1 hour just to ensure they get your call logged!!!My line went down last wednesday and is still faulty 8 days later!!! All I get is a pathetic message to say my faulty is in hand with the technical department, why does it take soo long to get a line repaired?? Telkom really needs to jack themselves up as this service is just not on!!! WHEN WILL I GET A CALL FROM A TECHNICIAN TO ADVISE ME THAT THEY ARE ON THEIR WAY TO FIX MY LINE?????? EVERY MONTH IS THAT SAME DAMN STORY!!!!!