POOREST SERVICE!!!

<p>Just had an incident withTelkom mobile. My contract expired in March. They then told me I need to upgrade my phone, I said no, my phone is still fine. They then said I can keep my phone but my contract will be on a month-to-month basis where i will only be paying for the plan i am on and no longer paying the device fee. I then finally decide to call the call centre today and the agent tells me that my number has been migrated to pre-paid!!! I could not believe my ears! The agent says she understand why my number was migrated to pre-paid and she will log a case with back office who "might only get back to me in 72 Hours". How is this customer service!!!!!!????????? What am I supposed to do in the meantime!!!!!?????</p>