Poorest service

I have been trying to port into Telkom from the past Sunday. Re-did the porting again on Monday. On Wednesday I was told I was not yet released from my previous network. What kind of release do I need as I am a prepaid customer. I hate being **** to. Someone is not doing their work out there. Whenever I call I get told the system is down or the porting department is not yet opened. I am tired of the laziness. This is the poorest service I have ever received in telecommunications.