Poorest service

<p>called telkom 2 weeks ago as my internet was not working at home. I get through to an agent, she then tries to help me troubleshoot and tried to fix the issue. We tried everything and nothing worked she said that everything is working on her end but on mine nothing's working. She then ended up saying "I think you need a new router" without even asking if she could maybe log a fault. I then hung up feeling let down and I know that if she had asked me that I would still have hope in getting this fixed. I then went to buy the new router yesterday get home and installed it. Still no internet. I tried calling telkom to troubleshoot again. Tried so many methods but nothing. The agent had made me feel like i'm dumb and stupid taking in to consideration that I worked in telecoms before and I use to do troubleshooting with these modems. I then just gave up and told him "look just send someone to my house to sort this out. He told me that it will cost me money for a call out. I told him I did not care. He is wasting my time on this call and time is money. I just had bought a new R700 router and if I did not need a new one I am going to be fuming. Then logged a fault he had give. The number but I have not received a text to confirm this. I feel telkom neglects every customer. Their call centers does not care about their customer at all. They have no s**** to speak to a customer properly especially when I started to get annoyed the guy just worsen it. I am using my mobile data and my bills are so high because on the inconsistency. #TelkomMustFall </p>