POOREST OF SERVICE WITH NO HELP AT ALL

WE phoned on sunday to request why my husbands account is off as even though he made an error (take not for the first time in 2 years) but he left the money in the account knowing you guys would take it on the 15th. yes the debit order went off on the 15th not only for the arrears but for end of July as well so now he is in a credit BUT GUESS WHAT HE IS STILL BATTLING TO GET HIS LINE ACTIVATED. Esmeralda was totally unhelpful with the attitude of o well if you dont pay (even one month) we hand you over its as simple as that. too me that is nonsense i understand if we do it all the time but this was the first time in 2 years. i told her i wanted a supervisor to phone me and to date i am still waiting. IS THIS THE SERVICE YOU PROVIDE TO LOYAL CUSTOMER AS I AM ALSO A CUSTOMER FOR THE LAST ALMOST 4 YEARS AND IF THIS IS HOW WE GET TREATED WHY ARE WE STILL CUSTOMERS. SO BY NOW YOU SHOULD OF RECEIVED YOUR MONEY AND NO DEBIT ORDER WILL BE DONE END OF JULY THE NEXT ONE WILL BE END OF AUGUST BUT I WANT THE ACCOUNT OPEN IMMEDIATELY. THE ACCOUNT IS FOR JACO BOTHA AND HE CAN BE CONTACTED ON *** I AM HIS WIFE OR I CAN BE CONTACTED ON ***