poorest of poor service!!!

Item: Telkom
Rating: 1
Author: MJ K

So here we are again, Telkom, me and Hello Peter...

I have called 2 weeks ago to move my line from Secunda to Bethal, after 3 calls on different dates, I was assured on all 3 occations that the call has been logged and I will get feedback ASAP, They even escalated the call to ensure it happens faster as it is dragging out...

I now (01/10/2018) call again to follow up because 2 weeks has gone past and no joy... I now gets told that the call is not logged, and still shows open on their end... I am losing income because of Telkoms incompetence!!! Who can I speak to to make up for my loss of income?

Everytime you need something from Telkom, you have to Hello Peter them before it takes place...

I am waiting from the 17th of September for a technician to move my line. Ref 293 643 167 A.

URGENT FEEDBACK WILL BE APPRICIATED!!!!!!

Helpful (0)

Replies (1)

MJ K's updateReviewer Update

23 Oct 2018, 08:53

Its been over a month now, and still no internet... Your reply doesn't solve the issue... And on my statement there is an amount from two months ago (August to September) that is billed again, how does this work??? And for this month I had no internet, so why am I billed for an service I didn't receive???? Please advise and give solutions, not empty promises!!!! Thank you

MJ K's update23 Oct 2018, 08:53

Reviewer Update