Poorest of poor service

On 15th March 2018 I requested my ADSL line to be moved from Centurion to Roodepoort, as we were to move there as from the 1st May 2018. On the 8th May a Technician from Telkom came to our house and told my wife he can't install the line as there is no access to the ceiling void. I phoned the guy and after telling him the void can be accessed by 2 mantraps, he told me the cable is faulty and has to be rectified before he can do an installation. After phoning them various times, waiting to be served after being on the line anything from 15minutes to an hour and a quarter, logging multiple issues, being told my complaints are escalated, etc., I'm still without a line. After another 40 minutes today, for my own account as I phoned them from my cell, I was told in a conference call with one of their sales persons in a call centre, that they are off line (which seems permanently) and that my account has been suspended and I cannot be helped. After leaving my contact details with them, with the promise of an email with the reference number and possible assistance, I still haven't received anything after 2 hours. I'm being told that I must still pay my account and will be refunded when the line is fixed sometime in the future. Telkom has moved from a world class company to ... I have to rate them with 1 star but they really deserve zero. Can someone please help me???