Poorest Customer Service Provider!

I have a two month old query that is unresolved and no one has the answers to. I apparently have an outstanding balance yet Telkom can not provide me with details as to which months it relates to. I have sent through a years worth of bank statements and still no response.

The previous month the Twitter team assisted and it was "Resolved"now they blatantly ignore me. Both the call centre and twitter profile. This is the poorest service i have ever experienced. Inconveniencing a client over a fictitious, unexplainable balance by suspending service and not being able to provide a valid reason. From the twitter account: Maggie & Anele have responded to many other queries and failed to responded to after countless attempts!! Eusebia Mokena a customer representative also ignoring and failing to respond.

This is by far the most worst service provider, not only is the network a problem seemingly the customer service too. Do yourselves a favor and stay clear!!