Poorest Customer service ever.

After struggling for 2 weeks ,starting on Monday 21st of September 2015, on the 5th of October 2015 I finally received my confirmation of line installation from Telkom that my line would be installed on the 6th of October 2015, After having taken off the whole day waiting for the technician to come, no one came. I called Telkom no less than 5 times and had my case escalated whilst being assured that an agent would get in touch. No agents have gotten in touch and I've had to call every time, wasting my airtime and time. After several more escalations nothing, absolutely nothing has changed and I still don't even have a new installation date. Absolutely unacceptable service. Would like to hear back from someone and get this handled now.