Poor user experience

<p>Already have 2 LTE bundles with Telkom and after cancelling our vodacom packages last month we app**** last week in store for the Freeme Family package. Our numbers were meant to be ported (a week later this is still not done) tried calling the store but their number has been engaged the entire day(yes I tried more than 10 times) then tried telkom customer services to get my issues resolved. 1st call held almost 10 minutes for an answer only to discover the line was so bad I could only hear every second word spoken by the consultant (no luck), 2nd call...engaged tone. 3rd call....engaged tone. 4th call... Told that I need to get through to the department that does the porting but that their systems have been offline for the past 2 hours. Called that department (5th call) but there was no answer after 7 minutes I had enough, so here I am on Hello Peter. While I am at it... allow me to lay it all bare. My LTE conection speeds (advertised as "up to 90mbps") are in actual fact about 15mbps and is great until it's peak periods, then I am lucky if I get 2mbps. I have had the technicians come out and they checked it offpeak and as i expected they said there is nothing they can do to help, I should maybe buy one of those R2000 external antenna's (keeping in mind my router already has full signal bars). Then lastly... the Telkom app(Android), it just does not seem to work most of the time. I cannot manage my balances for the Freeme Family package, I get loads of "Oops, well this is embarrassing" errors. Tried logging into the telkom site to transact only to find it is lagging terribly.</p> <p>PLEASE TELKOM!!! Come to my aid!</p>