Poor upgrade system.

<p>I used to praise Telkom as the best service provider due to the low contract rates.I am due for an upgrade on my mobile contract and the service is horrific.When I called the upgrade department,they refered me to a nearest Telkom store because the upgrade system is down.In my case,the nearest Telkom store is 40km and its costly to travel to and fro for Telkom's incompetence.When I got to the Telkom store,the agent provided me with an upgrade form which I completed and supp**** all requirements.They then said that the will get back to me as my request is undergoing credit vetting which'll take 72 hours.They then sent me a message supplying my case no. and stating that my upgrade request has been resolved and that I should call the sales department to enquire further information.When I called them,they said that my upgrade request has been cancelled because there was a shortage of documents in the application,so which means that the store agent supp**** insufficient documents for the application.They then recommended that If I urgently want to upgrade,I should either wait for the upgrade system to be fixed or visit the nearest Telkom store.When I went to the Telkom store again ,but to a different branch,they refered my request to manual credit vetting because due to the previous cancelled request,this can be seen as a ********** case and therefore has to undergo manual credit vetting which can take up to 72 hours..It seems like the call center and the stores are'nt in correspondence which is unproffessional and ***********.I have been due for an upgrade since January and I havent upgraded till now.Please see to it that you get back to me.</p>