Poor upgrade service

I was called by an agent from Telkom offering me an upgrade on my contract ********** 998. I requested for a gold p10 lite only to find that when it was delivered to me on 10/1/2018 it was black. This is the second time in 4 months that it has happened to me. I immediately contacted 10213, 180, 082182 only to be told that could not help me. Most cases no one answered. Spent over 4 hours on the phone and made about 20 calls. Called the Sell Direct number over 5 times with no one answering. Even spoked to online agent twice. Sent a complaint to ********** NO RESPONSE. Even sent complaint via Facebook but little help offered.

On 15/1/18, was having a problem with my phone which was less than 5 working days old. Went to Telkom direct store in pietermaritzburg only to be told that I must call the call centre 180, which I did using their phone. Only to be told by call centre agent that I must call sell direct. I called them twice and a voice recording indicated that I will be called back. NO ONE CALLED BACK. I even chose the option of going to their switchboard but the phone rang and rang.

I have come to the conclusion that Telkom Mobile is running a **** as an aftersales service does not exist. The lady at the Telkom direct store even said that there are endless problems with the call centre.

If you follow Facebook, you will find that there are numerous complaints about Telkom.

I AM Now Sitting with a cellphone which does not work properly and no one can help.