JW
Jan W

1 reviews | Active since May 2016

10 May 2016, 08:02

POOR UNSATISFACTORY SERVICE

<p>It took me 12 months to cancel a internet service after the 24 months have expired. I have now cancelled my moble contract and to my surprise, I received a invoice with a R 400 migration fee, after I have explained to them that I do not want the number to continue. I called the custonmer care line this morning and I explained to the consultant that I do not want this migration. He then advise me that I must go to a store and that the store will correct it. I explained that I have m]beenumerouss times at a store to cancel the contract. I ask to speak to a supervisor and was placed on hold and nobody came back to me.</p>

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Replies (1)
Telkom
Telkom's reply13 May 2016, 09:52
Official

Good day JAPATAMO

Thank you for making contact with us. Please provide your ID number and contact details to *** for our team to follow up and advise.

Your ***

We apologise for any inconvenience caused.

Regards,
Moenieb.
Telkom Social Media Team.