Poor, unprofessional service from Telkom mobile

<p>I purchased a Huawei p9 lite a month ago on contract at the Eastgate branch. Firstly, we aren't provided with the pros and cons of different plans. The Free me option is a terrible option. One gig of data was used up within a few hours. Secondly I was not told that Telkom and MTN are on the same network otherwise I would not have left Vodacom after 8 years. A 4G network goes down to 2G in malls and I was recently in Magaliesberg where both my wife's and my phone had no reception because of this. </p> <p>I emailed the branch on the 7 January because they don't answer phone calls, even the cellphone number provided. I have had no response. </p> <p>I am on a disability and can't manage to go to Eastgate. When you go there one is forced to wait in long queues with crutches and we are served by salespeople who don't know the products and systems well enough to assist and advise you.</p> <p>I would like someone to contact me so that I can get a better phone and definitely a better contract as to date I don't know how 1G of data could be used in a few hours!!!!! The phone gets hot and just cuts out. My number was ported on the 01 January and by the 2nd I had no data so I have not used the phone because of this and I was using my old phone until the 31 December.</p> <p>Overall this entire episode has been unpleasant. One cannot afford to have unreliable phones when we are dependant on them daily . In my opinion think twice before switching to Telkom. This matter needs to be resolved.</p>