Poor, unprofessional service and staff who are not equiped to handle and resolve queries

<p>I logged a query on the 8 March. The operator advised it takes 9 days (72 hours) - can you believe that urn-around time to resolve. Lo and behold after 14 days, nothing has been done. Staff promise to get back to me and no one ever does. My case number is ********** 2. PLEASE HELP. The staff representative's name is Senamile Mchunu.....</p>