Poor turn around time of feedback

I did an application in store on the 5th October 2015. Vuyo (the consultant) helped me with my application. I was told that by Thursday (8th October) I would receive feedback. They were offline the entire week. I was then told,Monday for the latest. On Tuesday, I was told by the end of the week. Shortly after that, I got a call to say that my application was declined. Got over that! Then a week later, I got an sms from Telkom Mobile to say my application was sent for further processing. I thought it was just an error but on the 3rd November 2015, I got an email from Vuyo telling me my contract was approved & if I was still interested.<br> <br> I said yes & then asked what the next step is. Response - WE ARE OFFLINE!! They have stock, my contract was approved but no one can tell me what the next step is or when I will be getting the phone.<br> <br> I feel I have been patient enough during this whole process but something needs to happen.<br> <br> I work in an industry where customer service is important & don't feel that I got the best of this & have not received any feedback the entire day!