1 reviews | Active since Oct 2015
POOR TURN AROUND TIME AND POOR SERVICE
On the 01/10/2015 y 07:26 I received an sms notifying me that they have loaded my airtime and data bundles on my cellphone contract and then around 07:56 I get another sms notifying me that I am only left with 98mb within 30minutes and my mobile data bundles were switched off. I think in 2hours time they were finished only left with 1mb and still my data bundles were off because during the day I connect at work via wifi. <br> <br> So on the 02/10/2015 I went to the branch in Nicolway at Bryanston to lay a complaint and spoke to the manager Mary Colledal who was not even surprised and told me that I am not the first customer to complain and what she can to she will log a case with the head office to look into it then will get back to me the following dat which was Saturday with the case number. She apologised and promised to call me the following day at 9am when the stores open and till to date I'm still waiting for her call. And told me that the head office will get back to me withing 48hrs till to date no one has called me.<br> <br> You phone the branch the phone is forever ringing with no answer, I am so disappointed and regret going to sign up with telkom. TELKOM IS A BAD NETWORK SERVICE.
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM156042.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM156042.
We apologise for any inconvenience caused.
Kind regards,
Ilhaam
Telkom Social Media
