Poor turn around time

I did a telephonic application with Telkom on the 01 Oct. The sales person said the application will be processed and the debit will go off within 48hrs & she will call me within 72hrs - this didn't happen. I received sms notification on the 03 Oct 2015 saying the amount will be debited within the next 3 working days. On the 06 Oct 2015 the amount was deducted. As per my previous telephone conversation with the sales lady she said delivery of my new phone will be 5-7 days after payment is received. A friend of mine had a problem with Telkom which made me wonder whether or not my phone will be delivered on time or will I only receive it next month. So I tried calling the call centre this morning and was in line waiting for over an hour so I called back - still the same response. I tried calling a little after 14h00 and got through to a salesman by the name of Xolani. He has no idea on the status of my order nor does anyone else around him. He says he's going to email the lady who did my application as she will be able to track my order. SERIOUSLY Telkom dont advertise the way you do especially when you CANNOT provide the service or the goods!!!