KM
Karel M
1 reviews | Active since Apr 2015
15 Apr 2015, 15:07
Poor turn around time
I phoned Telkom (8Ta) n Friday 15th of April to ask what is the problem with my cellphone contract upgrade. They logged a case for me and said they will look into the problem. It's been day 4 if you take working days and they haven't even touched it. Phoned twice today and no one can give me any answers.<br> <br> Now this is after they notified me via sms that I am due for an upgrade and going to a Telkom (8Ta) outlet 3 times. You guys are very close to be as bad as some of our other service providers in SA that I will not name.
Helpful (0)
Replies (1)0
Replies (1)
Telkom's replyOfficial
15 Apr 2015, 20:08Hello KarelM,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103909.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103909.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,
Telkom's reply15 Apr 2015, 20:08
Official
Hello KarelM,
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103909.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Thank you for making contact with us.
Please be assured that this matter has been escalated to the relevant department and feedback will follow.
Your reference number is SM103909.
We apologise for any inconvenience caused.
Kind regards
Igsaan Damon
Telkom Social Media Team
Best regards,