Poor treatment poor service during the lockdown period during unprecedented economic times

Ive worked for Telkom for 20 years and being an employee I can just imagine the frustration customers face. The systems Telkom have in place is not user friendly. Automatically staff is forced to use these rigid systems to resolve a customer query. Telkom main aim is recover money and make huge profits. Even I as previously Telkom employer experienced difficulty in having my services restored and had I not know people on the inside I would never have my service resolved. I cannot even imagine the nightmare process external customers must face. Call centres are trained to answer on a set of problems, they can only work within a frame work laid out infrt of them. They can't deviate for good reasons. They have to stick to whats on there screens, this does not always mean they able to help the customer. Call center are almost a nice to talk to person but thats it. They can resolve 30 percent of calls. The rest they will just say sorry there's nothing we can do. Then they trained to parrot fashion say a generic goodbye line. Ive en with Telkom mobile since inception and believe me they super happy when they can debit your account every month. But when the day comes when the didn't receive there money, they will slaughter your service from day 1. Ive had my service suspended for almost 8 months no incoming at all. Even though I was able to make a contribution towards my account evey month during those 8 I fell behind with my account. A suspension means they will completely cut your services. I managed to bring my account down from R5000 to R900 and still they will not provide you with any service not even incoming calls. Ive been applying for a jobs and had to supply an alternative cell phone number for people to reach me. This means I had to purchase a sim from a different service provider and purchase airtime and data from a different service provider in order to receive and make phone calls. How stupid is that, Telkom prefers to cut my service and forces you to go to a different service provider. I have 4 contracts ending in a month or 2 and cant wait to go to another service provider.