Poor to Zero service

In January of 2016 I app**** for a LTE internet connection special that required one to only apply online. Since then I received a phone call form one of the sales reps on 10 February 2016 in order to capture all my personal details to advance the application to the next phase. During the phone call the sales rep ensured me that I will receive a phone call in the next 3 hours to notify me on whether my application has been approved. Since then I am still waiting for that phone call. In short, 3 HOURS TURNED INTO 3 WEEKS AND STILL WAITING!!!<br> I am highly dependent on internet and would really like to know what is the status of my application and whether I should consider other ISPs. I wish a new power house will rise that can compete with telkom so that we are not forced to wait months just to be connected with the rest of the world.