Poor to no Service from Telkom.

Item: Telkom
Rating: 1
Author: Karl M

What a Bad Experience thus far, I signed up for a Telkom ADSL line in Virginia. The operator said I will only be billed when the said service is activated. The service was activated on 1 March, however by the 9th of March there was a network error and ever since No Internet. I logged the error at Telkom support on the 9th of March, and every time I query the problem they say I need to view the progress on Telkoms Portal. The Progress on the portal is "We have your problem at hand!" Nothing more

I also queried the statement I have received for the Service. The Pacage I subscribe to was a 4mb Line at R599. However my Bill is already over R800 for 9 days of Service.

If you can at all avoid using Telkom for your Data requirements I would Highly Reccomend it!

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Replies (1)

Karl M's updateReviewer Update

18 Apr 2018, 14:04

"Official private business reply Good Day This response serves as confirmation that your query has been received. Please be assured that we will task fulfilment department to attend and advise as soon as possible. We do apologize for the inconvenience caused. Regards Telkom Social Media Team Bronwyn" Good day Bronwyn Apologies mean nothing if the service is still out of order - it has been almost six weeks now, my even you took 5 weeks to reply and the the service is still out of order. To the best of my knowledge the contract we have is that I pay for a service and you have to provide a service. Since I have posted the first comment I phoned the call center 3 times, E mailed them twice, complained on face book and the only answer I receive is that we will get back to you. Yet money gets debited or should I say "******"from my bank account for a service that I do not receive. No Services for 5 and a half weeks now, you are in bridge of contract!! What are you going to do about that? My Guess is the same as the previous 5 weeks - Nothing. Kind Regards Karl

Karl M's update18 Apr 2018, 14:04

Reviewer Update