Poor to NO resolution to problem

I moved house on 27.01.2018. On the 20.01.2018 I called Telkom and informed them of my intention to move and gave them my address. First week of February, twice an installer went out to the old address to move the line :( . Apparently someone at Telkom did not put the new address as the place the line must be moved to. It was then ascertained that it must be a new order as it is in a different suburb. An installer came out last week and reported that the Telkom pole can only be accessed via one of my four neighbours properties(another street). Hence he couldn't connect as they have refused him permission becos of the threat of **********. I call Telkom and they are unable to help and say that I must speak to the neighbours. I am in a new area and have never met my neighbours, but besides do not see how the consumer can be expected to sort a problem of Telkom not having access to their own property being their pole. Surely by it being in that spot it is their responsibilty. Furthermore, must the consumer sort out their issue to utilise their services. Sheesh. I must add that prior to this I have not had a problem for almost 4 years