Poor to little Service

Telkom has a service provider called Openserve and I have now for 2 and a half days not had fibre at home even though we are working from home, After calling my fibre host MWEB I was told that Telkom has no technicians that work on weekends, so from Saturday afternoon at 4 till now the system has been down and after calling MWEB, Openserve many times to understand a timeframe i was sent from pillar to post and sometimes even had the line dropped on me with no call backs. I moved away from Telkom a few years back for the same reason, but now the new house I am in only has Openserve available for fibre to work from home and after only being one month on their lines again I have had countless issues from when the line was transferred (8 days of on and off signal) to no service now for three days. And on top of this I even upgraded the line to a 200meg and was getting 0.67 download and 10meg upload at one stage off a fibre line... MWEB have tried there best to assist me but they also have there hands tied due to Openserve not being efficient.