POOR TELKOM WIFI CONNECTION

I entered into a 24 months contract smartbroadbank 20GB wireless topUp deal, unfortunately connection is so terrible we hardly manage to watch netflix and showmax, let alone accessing social media. Before signing of the agreement the connection/signal to our area was confirmed but to my surprise its not connecting at all during the day, we only manage to access midnight and how must we stay up all night waiting for signal. Theres no value for money, theres' an sms number where we supposed to send messages which relates to poor connection but theres' no response to that.