POOR TELKOM SERVICE (TELKOM DOES NOT TREAT ITS CUSTOMERS FAIRLY) NO *TCF*

Dear Telkom

I hereby send this email as an indication of non satisfaction.

Well, Telkom is a big brand, and the way your brand is marketed does of course makes it easy for somebody who has never experienced your services before to simply trust in the services to be great.

However after opting for your services let alone been given a contract which never matches my needs I honestly never experienced or witnessed any TCF practice. All I experienced was agony and prejudiced. I was never treated fairly and that's absurd as I really believed I am with the right provider and dismissed all negative remarks about your services from former clients I should say.

When I came to Telkom it was my first time signing up for such a type of a contract, you should understand that my decision then solely re**** on the advice given. I was asked what it is that I'll be using the internet for and I mentioned all the devices and even indicated that at times I'll be using the network after hours for my work to catch therefore whatever option given should be sufficient to carry all the above mentioned.

Prior to accepting I was clear to the consultant that I do not need a plan that will be too expensive however be sufficient. A 20g +20g package was introduced to me to be suitable for my pocket. Since I have never used or connected multiple devices to one source I had no clue how much data will be consumed hence I mentioned before I was made to sign the contract all my needs, When the paper was given to me after our very short discussion I was excited, couldn't wait and accepted.

However it was very unfair of Telkom not to advise me of any implications or disadvantages of this plan. Should I have been advised of such or given more options which I discovered later on my own like the uncapped package and got a clear explanation of all the options I surely would have made a much better decision unlike the one I made based on the information I was given then.

And this has led me to the position I didn't want to see myself in again. Over the years I worked very hard to get my credit status better hence you quickly accepted my application and I remember the consultant was even shocked after punching my ID in and said it was quick to go through. However it only took just a few months for that to change because of Telkom and got my credit ruined as I checked my credit report. After learning that I have been offered a plan which didn't match my needs at all I then personally visited the branch which affected my working hours as well and requested for an upgrade , however I was advised that I can only do so in 3months and need to contact the call Centre assistance, so I had to wait for May 2020 and I waited. I am a sales Consultant by Profession and most of my time is spent on the phone servicing my clients and yet I was expected to call and hold for long minutes and when combined it probably amounts to hours but still never got through all I could get all the time was that there's just a fewer staff working. It is heart-breaking because when it came to debiting it appeared there was a full staff working as the money was still taken and that made me feel ****med and ******. You should bear in mind that It was during a hard early lockdown and I'm sure you can imagine the frustrations every single one of us had during that time hence I needed a quick response and fair assistance to resolve the predicament which your advisors and poor services caused for me before it could even escalate. But to the contrary during that Period when I needed assistance the most Telkom's network and all services got worst and very poor and there was never even any proper network to reach your support center at all as there was always poor connections which then forced my hand to dig deep down my pocket and begin buying extra airtime and get own data for internet, spent extra and I thought I had the services from you of which I couldn't even make use off.

During that period while spending extra I sent via online several requests for an upgrade and attempted a 100times to reach your call Centre intending to upgrade and close the old contract as I have discovered on my own that I was offered a plan which to the contrary prejudiced me and put me in a financial slum. However your poor services and lack of diligence towards me as a client deprived me from reaching you where else my account still got debited with the amounts that I still queried to understand since it was difficult to get hold of the billing department to explain in detail, and this is something which needed to be done when the first contact was made with me and be provided with a record of advice which I was never provided with.

There were a lot of complaints on social media about Telkom's services between April and July of 2020 and I would have done the same instead. But I hoped that I would on time get a response and resolve the issue but it never happened until I decided that I shall never continue to pay for the services I cannot access.

And it has been proven and it is clear that your interest isn't with the client's needs but only what you care about is the money you collect regardless whether the client is happy or not.

When I was supposed to be contacted then regarding the bill and the upgrade and get assistance to my satisfaction nobody did so. But now that there's an inexplicable bill all of a sudden there's enough staff to work as you are able to make means to contact me and send messages constantly.

Because you are Telkom you think it's okay not to service clients according when they need the service the most and when I react and dispute the bill which never satisfied me then you use your powers and send summons that I must pay the same increasing bill which I still don't understand to date and use the bureau system to threaten that I won't be delisted should I not pay where else it's you Telkom who prejudiced me like this.

I dispute the bill I received from you. I don't remember having any Joy with your services from the first month after taking your deal.

I never had any Joy and it was very painful and still is dealing with Telkom.

It is totally unfair how I have been treated and bul**** by Telkom by not giving the service and expect to be paid and if not You know that you will use your powers to ruin a personal credit which was good before you. I was able to pay other debts since the arrangements were fair and professional compared to yours.

And your incompetence on not Treating customers fairly inconvenienced me badly and I regret the day I stepped my foot in your shop and took your contract.

It is totally unfair to be threatened by the provider that you'll be listed where else such a provider is in fact the approximate cause himself for such a predicament. I WILL NOT BE LIABLE FOR THE SERVICES I NEVER ENJOYED DUE TO YOUR INCOMPETENCE.