Poor Telkom Service (From the Agent)

I wish there was an option to give a negative rating, but anyways, I am writing here today to voice the really poor service I have received from Telkom (as I'm sure many people have)

I logged a fault about my speed and intermittent internet on the 19th of March (***) and I must have called in over 10 times at the very least. Everytime I called in, I was told the very same thing, the fault is opened and the technicians will attend to it. I stipulated many of times that I am working from home during the lock down which is why I needed the internet, I have had to buy data from my phone and use that as a Hotspot, which is extremely costly.

Nothing was done so far and no calls were made to me from a Manager which I had requested so many times.

Today was the tipping point, I called in again (21 April) I spoke to a lady named Siphokazi who was helping me,she took my details done and did the relevant security checks, she looked at the account and said I had reached my data cap (I am on a 10mbps uncapped line) I said okay, that might be highly impossible because the internet is extremely slow and intermittent but nevertheless, has there been any progress on my fault, it's been more than a month? She checked and then (what I believe to be the worst coming from a provider) she tells me. There is no capacity in your area for the service. I was stunned, I had this service for about 2 years or so now and it worked fine until they switched to these routers with the Sim card.

I asked her, how is this possible, I had this service for so long. She says, im sorry, there is nothing I can do, you can cancel the service and look for another provider.

To me this is utter nonsense, Telkom I believe is a great service, but the people that work for Telkom are really messing up the name and company.

I have since canceled the service and will be looking for another provider.