POOR TELKOM SERVICE

Appalling service received from Telkom and it's call centre. We app**** for an Openserve Home Fiber which was installed in our parents' home. Router was installed in one of the bedrooms but connectivity has since been a problem. A call was logged on the 3rd but to date we are yet to receive assistance from a technician to move the router from the bedroom to the living area. We have since been sent from pillar to post between the technical department and sales who both refer us to the other. We have currently been holding for 52 minutes from agent called Sibonelo, waiting for transfer to the supervisor called Kenneth Makhaba but no answer still. The surprising part is that the supervisor is able to discuss our issue with Sibonelo but too busy to answer our call and help resolve this problem. We use the wifi not only for entertainment but for our Matriculant during exam preparations and our work when working from home. What is more frustrating is that they claim that a technician was assigned to us yesterday and has called but none of that happened. Our phones are on and we are home all day, no one called, no one came. Is this the new type of service that Telkom/Openserve now gives to its customers?