Poor Telkom service

My first time ever taking out a Telkom contract and I have experience the worst service!

On the 28/08/2024 multiple trouble shoots were done with regards to my LTE WiFi and confirmed that there was something wrong with the WiFi, a case was open and I was given a case number, with that I was told that it would take 72hrs for a technician to reach out to me.

I have then made 3 check up call in regards to this case and the first time “a note was made” the second time I was told to call back by Wednesday and now today 11/09/2024 I am being told my case was logged under and incorrect case number.

A new case number has now been provided and I’m informed that I have to wait yet again 72hrs for a technician to reach out to me.

My WiFi as been inoperable for the last 2 weeks and I’m told that I have to wait yet another 72hrs?

This has been a total inconvenience towards me, with no feedback or communication given within the last 2 weeks.

Paying money towards something for it to not work only for the agents to say “I apologise, a technician will reach out to you” after I’ve waiting 2 weeks already!

I asked how come a agent didn’t pick up on this matter the first 2 times I called and was just told “I’m not sure why”

This service has been pathetic and now I have to spend more money to constantly buy data.