Poor Telkom Service at Tygervalley branch

Telkom help and assistance non existing at the Tygervalley branch. Stood in a que for more than an hour, just to learn that they cannot asdiste me with an account query. They could not even assist me with using their own Telkom app on how to set a spend limit and how to reverse it. I went back to ask for assistance. The consultant logged a call for me. I am still waiting for Telkom to contact me. It is the 4th of July and since the 1st of July I depleted my spending limit. How is that possible? It is a new month. Makes me sorry for renewing my contract for a third year. Very dissatisfied customer!!!!