Poor Telkom Service

Telkom, you phone us to upgrade the ADSL lines to LTE Routers and it sounds fantastic, but I should have known what was to come when dealing with your *********** call center agents. Two days and one and a half hours on the phone to get the sim card activated. Sent from pillar to post, when asking to speak to a manager each and every consultant refused to do so. Do you have any managers? Actually makes sense if you don't, because it would explain the mess in your call center. Then again, if this is the quality of your consultants, it is also a direct reflection on the management in the company. Good luck to all of you who are in the 'upgrade' process. The only thing that upgrades is your blood pressure.....it goes to new record levels when you try speaking to somebody who knows what they are doing. I was transferred between departments for 2 days, being placed back in the que every single time. Getting through all the options on the telephone alone takes over three minutes. All the best. We learn from our mistakes hey.