POOR TELKOM SERVICE

I have migrated to Telkom fibre during July and had my new service disconnected on Thursday 19 August 2021 despite my invoice stating that payment was due 31 August 2021. To get reconnected I ended up paying the invoice in full on Saturday 21 August 2021. On Monday 23 August 2021 I went into Telkom , in Malvern Durban and was advised that I had been reconnected and my service was active. On my return home I discovered that nothing was working so called their helpline 10210 and since Monday I have spoken to 12 consultants, some of them for up to 95 minutes at a time and they could not resolve the problem. I have reference number and an escallation reference number but no technician has been to address the problem. The consultants have said that the matter cannot be fixed by telephone as the technician needs to test the instrument..I am paying for a service which I havent used for a week now. This is not a #WIN situation and I dont know what else to do. Does anyone have advice for me or maybe Telkom management could call me